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N'attendez plus visitez Versailles

Visite guidée - Château de Versailles

reservation for individuals

General sales conditions for groups

Art 1 - General Conditions
The company GUIDATOURS provides on this website groupes.guidatours.com tourist services for groups visitors and mostly guided visits, evening packages, restaurant and hotel bookings. GUIDATOURS is a private company with a capital investment of 100 000 euros. Its registered office is located at 10, avenue du Général de Gaulle, 78000 Versailles.
- Licensed Travel Agent (N°IM078100047 )- APE 7911Z
- Financial Guarantor:  ATRADIUS 159 rue Anatole France 92300 Levallois Perret
- Travel Agent's Public and Professional Liability Insurance per Article 6 of Decree n° 94490 dated 15 June 1994, held with HISCOX.


Art 2 - Application

The following terms are GUIDATOURS company's general terms of sale to be applied to all services mentioned on our website groupes.guidatours.com .
Ordering implies acceptance of all General Terms of Sale by the customer who agrees to pay for all confirmed bookings and orders made on line.


Art 3 - Responsibilities

Prices include all services mentioned in each tour description. The organisers reserve the right to cancel or modify any service without previous notice, if the customers' comfort or safety requires it, and in case of strike, demonstration or in case of force majeure. The customer is responsible for the use of this website, and agrees not using it for a prohibited purpose. The Customer has to check that all information given to GUIDATOURS while ordering is correct. GUIDATOURS cannot be held responsible for problems due to wrong information given by the customer.


Art 4 - Validation

While clicking on "Submit" at the end of the process, the customer states to fully accept the general conditions of sale and without reserve.


Art 5 - Payments

Group visitors
For group reservations, customer should reserve and pay a deposit by bank transfer. The amount will be established by Guidatours.

Guidatours will confirm the request  by e-mail to the customer after we receive the payment of the deposit.

The rest of the amount of the invoice is to be paid 15 days the latest before the service is expected to begin.

The final number of participants should be communicated the latest 2 weeks before the service takes place and this final number will be invoiced by GUIDATOURS.


Art 6 - Cancellation, amendment and cancellation fees

Group visitors

If no deposit has been paid, GUIDATOURS may not provide the service. All amendments or cancellations should be sent by e-mail or fax to GUIDATOURS.

Amendments or cancellations accepted until D-30 without penalities. Past 30 days, Guidatours will try to reduce the penalities as much as possible according to penalities from Palace, restaurants, shows, hotels...

Cancellations done between 30 and 7 days before the date of the service to be provided: Guidatours will keep the deposit entirely.

Cancellations or modification of participants's number done between 6 days and the day of the services : everything will be invoiced and nothing refunded.


Art 7 - Availability

GUIDATOURS endeavours to keep products and services on this website available 7 days a week and 24 hours a day, however discontinuance may happen. GUIDATOURS reserves the right to suspend the access to this website especially for up-date, maintenance and technical reasons. GUIDATOURS cannot be held responsible for any damage caused by these interruptions to the customer or third person.


Art 8 - Privacy policy

According to the French law of Jan 6, 1978 (Informatique et libertés) the customer may access, modify or cancel any personal information concerning him, by simple request sending an e-mail to guidatours@guidatours.com or a letter to GUIDATOURS, 10 avenue du Général de Gaulle, 78000 Versailles - France.

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